The Company’s management background is primarily based on its experience accumulated over years of operations carried out according to cutting edge solutions that in most cases anticipated changes in legislation.
The Company’s internal management model, along with authorizations, vehicles and multifunctional equipment represent the core of SAGER’s capital, together with its qualified and loyal staff.
Today, with the launch of door-to-door services, SACER considers also users as an integral part of its capital. Contact with users is always felt to be constructive and in-house staff are well-trained to handle external relations. Users are both service final beneficiaries and important players contributing to the quality of collection operations.SAGER’s management model is not governed by the customer-is-always-right principle, but follows an approach based on the requirement of well-grounded arguments. SAGER’s experience shows that being overly lenient is not the right way to deal with complaints, whereas building a genuine dialogue with users is.
Computerisation and monitoring
Planning and compliance